Merch FAQ (Orders & Quality)
Shipping & Payment
Do you ship internationally?
Yes, we ship worldwide. Delivery times vary by region, typically ranging from 4 to 10 business days.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email. You can also track your package in real-time using the Shop App. Simply sign up with the same email, name, and phone number you used during checkout.
How much does shipping cost?
Shipping is 100% Free worldwide. There are no minimum order requirements —whether you buy a single sticker or five hoodies, we cover the delivery costs.
Which carriers do you use?
We partner with the world’s leading logistics companies, including USPS, FedEx, DPD, and DHL, to ensure your order arrives safely and quickly.
Do you offer discounts for multiple items?
Yes! We offer significant "Bundle & Save" discounts on all merch:
Buy 2 items — Get 20% OFF.
Buy 3+ items — Get 30% OFF.
Please note: These discounts apply to merchandise only. Licensing discounts are calculated separately.
Do any taxes or duties apply to orders shipped?
You will not be charged any taxes or duties when your order is shipped. Any taxes and duties applicable are the responsibility of the company.
Can I change my address once the order has been shipped?
Unfortunately, we can only deliver your package to the address provided upon placing the order. If the address you provided is incorrect, you must contact the delivery service provider to redirect your parcel to another address.
Which countries do you ship to?
We ship items to all countries except the countries and regions listed below:
Crimea, Luhansk, and Donetsk regions in Ukraine, Russia, Belarus, Ecuador, Cuba, Iran, Syria, North Korea, Afghanistan, Bhutan, Brunei, Chad, Laos, Libya, Mongolia, Samoa, South Sudan, Timor-Leste, Turkmenistan, Yemen.
*The list of countries where our shipping carriers don’t offer international shipping may change.
Do you have any questions or concerns?
If you experience any problems with your order or have any questions or concerns, please feel free to contact us. We are always happy to help you!
Quality & Care
What materials are used?
Our hoodies and tees are made from high-density, 100% organic cotton. We use durable printing methods designed to withstand frequent washing.
How should I wash my merch?
We recommend machine washing at 30°C (86°F), inside out. Avoid using bleach or aggressive detergents.
Returns
Can I return or exchange an item?
Returns: Accept returns for defective products only. Any claims for misprinted / damaged / defective items must be submitted within 30 days after the product has been received.
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. If you notice an issue on the products or anything else on the order, please submit a problem report.
Exchanges: The exchange of the size of the goods is at the expense of the buyer. You will need to place a new order at your own expense. We recommend that you familiarize yourself with the size chart on the product page in the Online Store to get the size that suits you.
"Free worldwide shipping is provided via third-party carriers (USPS, FedEx, DHL, DPD). Delivery times are estimates and may vary due to customs clearance or regional logistics. AShamaluevMusic is not responsible for delays caused by carrier services or incorrect address entry by the customer."
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